Responsible Gaming at 368bd – Play Safe, Play Smart
We are committed to keeping gambling a fun, controlled activity. Here you will find every tool you need to stay in charge of your play.
Our Commitment to You
At 368bd, we believe that gambling is best enjoyed as a form of entertainment — much like watching a BPL match or catching a T20 game with friends. The moment it stops being fun, or when it begins to affect your finances, relationships, or mental wellbeing, it has crossed a line. Our responsible gaming programme exists to help you recognise that line before it is crossed and to give you practical, immediate tools to take back control.
We invest in player-protection technology, train our support staff to recognise problem gambling behaviour, and partner with organisations dedicated to helping people affected by gambling-related harm. Every player on 368bd has access to the full suite of responsible gaming tools described on this page — free of charge, applied within minutes of your request.
Responsible Gaming Tools at a Glance
Set a daily, weekly, or monthly cap on how much you can deposit into your 368bd account.
Cap the amount of time you spend gambling per session. We'll alert you when you're approaching your limit.
Voluntarily exclude yourself from the platform for a minimum of 6 months if you feel gambling is out of control.
Permanently close your 368bd account at any time. All remaining balances will be returned to you after verification.
Review your full betting history, wins, losses, and total time spent on the platform at any time.
Our support team is available 7 days a week. Contact us any time you feel your gambling needs attention.
What Is Responsible Gaming?
Responsible gaming means enjoying gambling as a leisure activity while maintaining full control over the time and money you spend. It involves setting and sticking to personal limits, understanding the odds, and recognising when gambling is no longer just entertainment.
Online gambling — whether you are betting on cricket, playing slots, or joining a live casino table — carries an inherent risk. The house always has a statistical edge, which means losses are more likely than wins over the long run. 368bd does not endorse gambling as a way to earn money or solve financial problems. It is entertainment, and like all entertainment it should be budgeted for and time-limited.
Bangladesh is home to millions of passionate cricket fans, sports enthusiasts, and casino game lovers. We are proud to serve that community, and we take our obligation to protect vulnerable players very seriously. If you or someone you know is struggling with gambling, this page and our support team are here for you.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following signs may indicate that gambling has become a problem. If you recognise several of these in yourself or a loved one, please seek help.
- Spending more money on gambling than you can afford to lose, or borrowing money to gamble
- Chasing losses — continuing to gamble in an attempt to win back money already lost
- Gambling interfering with work, study, family, or social commitments
- Feeling restless, irritable, or anxious when not gambling
- Hiding gambling activity or lying to family members about money spent
- Using gambling as a way to escape stress, depression, or difficult situations
- Neglecting personal health, nutrition, or sleep because of gambling
If you recognise any of the above signs, please contact our support team at [email protected] or use one of the responsible gaming tools below to take immediate action. You do not need to wait until things get worse — help is available right now.
Responsible Gaming Tools in Detail
368bd provides the following player-protection tools. All tools are free to use and are applied to your account promptly upon request. To activate any tool, contact our support team at [email protected] with your request, and we will implement it within 24 hours.
You can set a maximum deposit amount per day, per week, or per month. Once your limit is reached, you will not be able to add further funds until the period resets. Requests to increase an existing limit take 7 days to take effect (cooling-off period); decreases apply immediately. This tool helps you stay within a pre-decided gambling budget so your spending never escalates beyond what you planned.
Set a maximum session length — for example, 1 hour per day. When your limit approaches, 368bd will display a visible on-screen notification. When the limit is reached, your session will end automatically and you will need to wait until the next eligible period before you can continue. This tool is especially useful for players who lose track of time during live casino or slot sessions.
A time-out lets you pause your account for a short defined period — 24 hours, 7 days, or 30 days. During a time-out you cannot log in, place bets, or make deposits. All promotional communications are suspended. Your account data is preserved and you can return when the time-out expires. A time-out is a good option if you feel you need a break but do not wish to permanently exclude yourself.
Self-exclusion is a longer-term tool for players who feel they cannot control their gambling. You can request self-exclusion for a minimum period of 6 months, or for 1 year, 2 years, or 5 years. During self-exclusion, your account is fully suspended, all marketing is stopped, and you cannot open a new account on the platform. You may request an extension at any time, but lifting an exclusion before it expires requires a 7-day cooling-off period and an explicit written request.
You can set a maximum net loss per day, week, or month. Once your loss limit is hit, you will be prevented from placing further wagers until the period resets. Like deposit limits, decreases apply immediately while increases require a 7-day cooling-off period. Loss limits are one of the most effective tools for keeping gambling within a budget you can genuinely afford.
How to Request a Responsible Gaming Tool
All responsible gaming tools are managed by our support team. There is no automated self-service portal at this time, but every request is treated as urgent and actioned within 24 hours — and typically much sooner. To make a request, please contact us via email.
Email us at [email protected] with the subject line "Responsible Gaming Request" and tell us which tool you need and the limit or period you want to set. We will confirm activation within 24 hours.
Once a responsible gaming tool is activated — especially self-exclusion or a time-out — it cannot be reversed during the active period except under the conditions described in the relevant section above. This is intentional: the tools are designed to provide a genuine barrier, not a suggestion.
Self-Exclusion — What You Need to Know
Self-exclusion is the strongest player-protection tool available on 368bd. When you self-exclude, your account is immediately suspended — you cannot log in, place bets, make deposits, or withdraw while the exclusion is active. All bonus offers, promotional emails, and SMS marketing communications are stopped at the same time. Any real-money balance remaining in your account at the point of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank) within 5 business days, subject to KYC verification.
The minimum self-exclusion period is 6 months. You may request longer periods of 1 year, 2 years, or 5 years. At the end of the exclusion period, your account will not be automatically reactivated — you must contact support and request reactivation in writing. A mandatory 7-day reflection period applies before reactivation is processed, giving you time to confirm this is the right decision for you.
During a self-exclusion period, you are strictly prohibited from opening a new account on 368bd under the same or any different identity. If we detect a new account linked to a self-excluded player, it will be immediately closed and any winnings or deposits will be forfeited. Please do not attempt to circumvent a self-exclusion — it is there to protect you.
Our Commitment to Player Protection
368bd's responsible gaming programme is not a checkbox exercise — it is a genuine commitment backed by operational processes and trained staff. Every member of our customer support team completes responsible gaming awareness training, which includes how to identify players who may be in distress, how to communicate empathetically, and how to apply protective tools without delay.
We monitor account activity for signs of at-risk behaviour, including sharp increases in deposit frequency, extended session lengths, and patterns consistent with loss-chasing. Where our systems flag a concern, a member of our team will reach out proactively to check in with the player and offer responsible gaming resources. This outreach is never punitive — it is an expression of care.
We do not advertise gambling as a path to financial prosperity. Our promotional materials are honest about the nature of gambling as entertainment and always include responsible gaming reminders. Players in Bangladesh deserve a platform that is as invested in their long-term wellbeing as it is in their short-term enjoyment — and that is the standard we hold ourselves to at 368bd.
Tips for Keeping Gambling Fun
The following habits help the vast majority of players enjoy gambling safely and sustainably. If you find yourself unable to follow these guidelines consistently, that is a sign it may be time to use one of the tools above.
- Set a fixed gambling budget before you start and stop when it is gone — never dip into savings, bill money, or funds meant for your family
- Treat losses as the cost of entertainment, not as debts that need to be recovered through more gambling
- Set a time limit for each gambling session and use an alarm or the platform's session timer to enforce it
- Never gamble when you are stressed, upset, depressed, or under the influence of alcohol — these states impair judgement and lead to risky decisions
- Balance gambling with other leisure activities — cricket, football, spending time with family, or enjoying Eid celebrations should not be replaced by gambling
- Regularly review your activity statement so you have a clear, honest picture of what you are spending and winning over time
External Support Resources
If you feel that gambling is seriously affecting your life, your family, or your finances, please reach out for professional help. The following organisations provide confidential support to people in Bangladesh dealing with gambling-related problems.
A Dhaka-based emotional support and mental health helpline. Available for anyone experiencing distress, anxiety, or emotional difficulties including those related to gambling. Contact them for confidential, compassionate listening support.
The Bangladesh government operates a national mental health helpline to support citizens facing psychological distress. If gambling has contributed to anxiety, depression, or family conflict, this service can connect you with trained counsellors.
Our own support team is available 7 days a week via email at [email protected]. If you are struggling with your gambling, tell us and we will help you activate the right protective tools immediately — no judgement, no delay.
Protecting Minors
368bd is strictly for adults aged 21 and above. We do not knowingly allow anyone under 21 to register or use this platform. During registration, players are required to confirm their age. Where we have reason to doubt a player's age, we will request KYC documentation (national ID or passport) before allowing any further activity on the account.
If you share a device with younger family members, we strongly recommend enabling parental controls on your device or browser to prevent access to gambling sites. Never share your 368bd login credentials with anyone. If you believe a minor has accessed your account, contact [email protected] immediately so we can investigate and take appropriate action.
Play Responsibly on 368bd
Use our tools, know your limits, and enjoy cricket betting, slots, and live casino as entertainment. Questions? Our team is here for you.